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1. How to add text and choose text color.
2. How to choose a design.
3. How to choose a product.
4. How to upload a photo.
5.What payment methods are accepted on
6.How can I track my order status?
7.When will be order shipped out?
8.If I don't love it will you take it back?
9.Who covers the return shipping cost?

1. How to add text and choose text color.

When using the T-Shirt Designer, you can print your own text on t-shirts and other products. Just click on "Add Text". You will see a text field on the left in which you can enter your text. Enter your text and then Click The "Add Text" button. You will see a text on the selected product. To edit text or change colors and fonts in your text, you first need to highlight the text layer. You can print several text areas on one product by Click the "Add New Text" .

2. How to choose a design.

The Product Designer offers a "Choose Design" window for all designs available from our community. Every page offers a number of designs, and you can use the arrows to preview the designs.

If you are looking for a particular design, please enter a keyword in the search box. Most designs are labeled to help you find a suitable design for your purpose. The small X-button will delete the keyword in the search box.

3. How to choose a product.

With the Product Designer you can choose from of all the SnapMade products available in our apparel range. Click on "Choose Product" to design your own shirt, hoodie or accessory. In the left window, you can choose a product. The catalog is listed page by page. The arrow button will help you navigate it.

4. How to upload a photo.

Designs that you choose to upload are not allowed to break existing creator, personality or copyright laws. You must possess the full rights in order to use a design (picture, logo, text).

Please double check the legal status or ask the owner for permission if you are not sure before using a design.

The use of eradicative, defaming or legally questionable content will not be tolerated.

To print photos and other pixel graphics onto apparel, you can use the Product Designer's upload function. Click on "Upload Photo" to upload pictures directly from your computer onto the Designer.

You will then see your pictures on the Product Designer. You can upload as many photos as you like, and delete individual photos if you wish.

Note: Your images will not be made public. They will be stored in your account for your personal use.

5. What payment methods are accepted on

We currently accept Visa, MasterCard, and PayPal.
we do not accept personal checks, cash, or money orders or any other payments by regular, posted mail.

6. How can I track my order status?

To track an existing order, please log into your Snapmade account and review My Order.

The 6 Stages of Order Status:
Processing:The order has been placed, but has not entered production.
In Production:The order is currently being produced, so no changes can be made to the order.
Unpaid:The order has not been paid for.
Sent:The order was produced and sent.In the case of traceable packages, a tracking number is issued at this point. Please keep in mind that if your order was queued for shipment after standard shipping times (6PM PST) or on a weekend, then it was not put in transit until the following business day.
Completed:The order is completed.
Cancellation:The order has been cancelled.If you are unsure why your order has been cancelled, please contact Customer Support.

If you made order as a guest,please contact us with your order number,we will help you check it.Our email address:[email protected]

7. When will be order shipped out?

Your items are printed by hand and usually ship within 1 business days after receipt of payment. Please note that we have no impact on the actual delivery time.
Delivery times are only estimated.

8. If I don't love it will you take it back?

We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.
You may return any unused Items for a replacement. Items that have been used are not returnable.

How can i return Damaged / Defective Items?

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Snapmade for inspection before a determination can be made as to the state of the product.

9. Who covers the return shipping cost?

Snapmade will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Snapmade representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does Snapmade reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Snapmade support as to how the return should be handled prior to placing the items back in transit to Snapmade.

If you need to contact Snapmade Customer Support, please submit a question or email us at: [email protected]

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